[Resolved] Airtel — Postpaid to prepaid conversion problem more 2 months [protected]

karthik e karthik e

Address:	600100
Website:	AIRTLE

Hi,
I have been using the same mobile number more 4 years. I was relocated Bangalore to Chennai unable to do NMNP so I converted to postpaid connection. They took around 60days the process and I submitted the Address verification 3 times then I got postpaid connection then I used postpaid connection around 8 Months. I paid all the pending payment for postpaid connection.
I requested postpaid to prepaid conversion request Airtel outlet show room Chennai month of Jan but still my number not yet converted to prepaid connection. RECHARGE IS NOT HAPPENING. I called many time to customer care through the other airtel number. The customer care executive told with 48 hours. They were saying stories all the times. I went the airtel outlet in Velachery. THE WORST AIRTEL OUTLET ON CHENNAI. I can’t reach customer care 121 or 198.
WORST!
Even I tried to reach the Airtel appellate authority Chennai .
I expect my prepaid conversion issue should resolve.

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Apr 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 23 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 Feb. 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd