[Resolved] Airtel — Prepaid amount around 700rs. wiped out

vichaan

from Chennai, Tamil Nadu

Address:

600085

My mobile number is [protected], airtel, prepaid.
I have a balance of around rs. 700/-
I use the mobile sparingly, and it is a second mobile. As i am 75 years old, i keep airtel as a standby if my other phone, bsnl, does not get signal.
Today i sent two photos through my whatsapp. I do not have any group membership in whatsapp.
Suddenly today when i try to make a call warning came that there is no balance.

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Mar 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 23, 2017

Updated by vichaan Somebody from airtel (that is what he said) called me. He asked for my bank details so that he can refund the money. I requested him to restore my balance inmy prepaid account. He refused. He insisted that I give my bank deatils. I refused to give my bank details to unknown people on fone. I do not believe him.
If he genuine airtel executive he might have found ways of restoring my prepid amount. Something is fishy.

Verified Support

Jan 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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