[Resolved] Airtel — prepaid balance looted by airtel

mvvsurya

Address:

Ranga Reddy, Andhra Pradesh, 500019

During an international roaming with my aitel number, all my balance got deducted by bharti airtel ltd which is around rs 1100/-

I have raised two complaints, the airtel team is saying you have received call from some numbers and we charger 540, 270, 180... Etc. But i have not received any calls during the date and time mentioned in that complaint. Even my mobile not ringed. I have requested them to investigate it?

I am quite warring to these type of things from airtel which is the largest telecommunications company in india. Which is un ethical and un fair, and just simply looting from the customers with out any service but they are promising the customers as they will provide unlimited incoming call to their customers during he international roaming. Which is not true.

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Nov 19, 2017

Complaint marked as Resolved

Hi Team, Looks likes Bharti Airtel continues looting balance... I an giving 10 lack rupees challenge to Bharti Airtel on this Issue. I have not received any update from your end but you marked as resolved by crediting 150+150 to my account. you have deducted 1589 from my account and showing 89 is to be deducted in next recharges. Please prove all your deduction in my account and will pay you 10, 00, 000 rupees on spot to Bharti airtel limited. I will challenge you, you have deducted all my amount with out providing/using any service from you. you are saying international roaming is free but you are looting. Learning: Airtel have open network but only secrete billing which they could not provide any justification. Please provide me complete justification on my deductions, Which you have mentioned earlier even I have not received any call to my mobile which your sim card.( you can get full information by the service provider in Uruguay. ). I am still stick to my challenge above if you prove your deductions. Please do the needful. Regards, Suryanarayana, 7661098999

Airtel customer support has been notified about the posted complaint.

Verified Support

Jul 30, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jul 31, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 July 2017

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Nov 19, 2017

Updated by mvvsurya Hi Team,
Looks likes Bharti Airtel continues looting balance... I an giving 10 lack rupees challenge to Bharti Airtel on this Issue.
I have not received any update from your end but you marked as resolved by crediting 150+150 to my account. you have deducted 1589 from my account and showing 89 is to be deducted in next recharges. Please prove all your deduction in my account and will pay you 10, 00, 000 rupees on spot to Bharti airtel limited. I will challenge you, you have deducted all my amount with out providing/using any service from you. you are saying international roaming is free but you are looting.

Learning: Airtel have open network but only secrete billing which they could not provide any justification.

Please provide me complete justification on my deductions, Which you have mentioned earlier even I have not received any call to my mobile which your sim card.( you can get full information by the service provider in Uruguay. ).

I am still stick to my challenge above if you prove your deductions.

Please do the needful.

Regards,
Suryanarayana,
[protected]

Nov 19, 2017

Updated by mvvsurya Please update this to not resolved as I could not update it as not resolved.