Airtel — prepaid conversion issue

Address:

15-113/723, Sri Sai Balaji homes, Hyderabad, Andhra Pradesh, 500058

I joined in airtel network from jio.. (Unnecessarily).. Using porting.. But it showed call, data network issues for some days. Later i've tried to convert prepaid.. But airtel stores team (A lady at balapur x roads, hyderabad).. Told different rule which is quite opposite to customer care team. Later i've lost my phone.. Then i tried little hard to get duplicate sim with prepaid service at another stores at santosh nagar hyderabad (Video clip has been attached). Here.. The airt rep told server issue.. So can't be converted, instead.. Bills are being paid.. At there.
From,
Rajasekharth,
Hyderabad,
Mob no.[protected]