Airtel — Prepaid mobile - International roaming

Hi Support

My number is almost 10 year old number, I was coming to russia and recharged with 4999 pack of 27 June 2021 but later realised after checking more details that it doesn't covers russia so I bought another roaming pack 3998 for russia which cover russia and asked customer care to cancel 4999 pack . Also I was trying to check with customer support before recharging but it didn't worked . Airtel app didn't gave me any information about 4999 pack validity and countries covered, only information was that it is unlimited pack. I have screen shot for all this which I am writing here .

I landed in russia 28 June 2021 and realised 4999 pack got activated even after buying pack which work for russia and then now in app it is showing that 3998 pack also got activated and working but my number is blocked from last 3 days . There is no network issue, when I can calling anyone getting ivr that this number is blocked . Also I would like to mention that most of incoming calls where through voip call not through cellular network during 1st 10 days and caller id was hidden.

I got call from airtel, they asked me that they will call me back but no one called, I got sms that are you happy with resolution but I was not offered any resolution for anything .

I am sending this email before sending legal notice to fix my services on my number which is blocked now and revert money for pack added to my account

Regards
Swaraz
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