[Resolved] Airtel — prepaid mobile recharge fraud | |||||
I am using mobile phone from 2006 and mobile internet from 2011. I am a consumer of airtel since 2011. I have paid thousands of rupees to the company as an internet recharge. From last few months since the launch of jio, there is a steep fall in internet prizes. But airtel is still looting india. They did not lowered down the prizes of internet pack. There are charging 200 rs for a 1 gb pack, where as reliance jio is at 300 rupees for a massive 28gb and free i/c and o/g calls. I wonder what trai is doing in this matter, where there is a huge difference. Moreover, if you recharge a pack for 1 day. It will expire at 12.00am no matter when did you recharged it. I recharged for a 1 gb pack for 49 rs with a validity of one day. I recharged it on around 11.30 pm and it got expired in just 30 mins at 12.00 am. Where there is not mention of it on recharge app for airtel. How can a pack for 1 day/24 hours expire in 30 mins. I struggled to get even a 2g speed for a 3g/4g pack. There is no mention of it. They are looting india.. Trai should look into this and resolve Was this information helpful? | |||||
Aug 29, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 25, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 24 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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