Airtel — prepaid no

Address:

122001

I have been using airtel prepaid no since nov 2017 and came to london with international roaming active. The intention is to use that no. For bank related sms's. We have recharged the number on 04/04/2018 and we recieved an recharge message and also we are continuosly recieving our bank messages till 4th april 2018. We have not recieved any message after 4th april 2018. We realised it little later and though that may be we run out of balance so we did another recharge of 509 on 8th jun. No. Didn't work. We called airtel customer care and got to know that no. Is used by another person since last 51 days (Approx 20th april). Reason - our no is not used for last 90 days.

I called customer care twice and no good response and then finally i tried multiple times to nodal office number and its programmed in a way that you cannot call them no matter how hard you try. Their system doesn't recognise either their own 10 digit no or their own service registration no. Its very clear that they don't have fear of anyone...

Now this situation is very dangerous for me as they have not notified me before changing owner of this no. All my bank message goes to same no. Recently i switched my dmat and other account to same no which is used by other person.

I don't understand how 90 days is calculated on deactivation of my no.

If i recieve an sms on 4th april 2018. Acc to this, 90 days are on 4th jul 2018. Also there would be some grace period.

No is already used by other person since 20th april where 90 days condition never met.

I have done 1200 recharge since apr and if they say account balance is not maintained then i would give my case with view that no logical person can explain this to airtel and this is clearly a gundagardi. No wonder they should be thrown out of the market.

Thanks
Sumit