Airtel — prepaid recharge of rs 309

Address:

Lucknow, Uttar Pradesh, 226005

Hi,

I am using rs 309 plan, which gives you unlimited local and std calls plus 1 gb data per day.
I want to know why my balance is getting deducted on outgoing calls while roaming. It was not mentioned anywhere that this tariff pack will not work while roaming. Also according to airtels press release for national roaming, it says that there will be no premium on outgoing calls (Below is the link, also attached)

http://www.airtel.in/wps/wcm/connect/ebd6ecd1-b578-4b9b-a84e-48d59d443f39/BALPressReleaseRoaming.pdf...⇄

Please help, feeling cheated on this.

I called to customer care through tedious ivrs service, and after investing my four hours on ivrs, i came to know that my balance has been deducted towards rs147 data pack. I asked customer care to refund it but they refused to do so. Please refund this 147 amount also.
(Customer care representative ubhay, senior advisor, 121). He does not know the national roaming rules of airtel india and was not co-operative at all.