[Resolved]  Airtel — prepaid to postpaid conversion (service request number[protected] and[protected]

Address:

Hyderabad, Telangana, 500028

I have applied for conversion of my Prepaid sim to Postpaid via Airtel Thanks app on 23rd Feb 2020.

I got SMS from Airtel within few hours that my Postpaid connection has been activated.

But whenever I login to MyAirtel or check my account details on Airtel Thanks app, it shows my number as Prepaid.

Even Customer care IVR isn't accepting my number as valid Postpaid number.
I'm able to make Calls, SMS and use Data without any problems.
But I'm unable to see my account details and usage info or pay bills online as my number isn't being accepted as a valid Postpaid number.

I have called customer care and also visited Airtel office near my home many times, but there seems to be no clarity on the status of my account details updation.

All I get as a response is that my number has already been converted to Postpaid.

I mailed Nodal officer with abovementioned complaints but the issue hasn't been resolved yet. I just get a mail saying that my issue will be resolved soon.

I fail to understand what is the cause for so much delay..
Either solve my issue, else I'll happily port to other operators with better service.