Airtel — problem regarding the recharge to number [protected]

Address:

Bangalore, Karnataka

I have recharged the mobile number [protected] from my airtel app. But recharge is not done and also cash back also not added in the valley. This is the first time i have recharged from airtel app. Could you please resolve this issue asap.
I tried to call customer care number 121 & 198, but no use. The customer care is very pathetic and you guys are making your service from bad to worse. If the same thing continue i guess ine day airtel will not exists in india. Be responsive to customers, then only you will stay in thid domain.