Airtel — promotional and flash messages

Address:

Kolkata

Hi, i am really very sorry to lodge this complaint against airtel as the services is really very satisfactory regarding the calls (Quality) & also the data quality & services. However despite having total dnd services i am receiving unnecessary promotional sms as well as daily flash promotional messages from the company which is extremely irritating. On checking my dnd status i found that my dnd has been cancelled by them somehow & therefore i again lodged a full dnd activation service on 17.06.2020 to stop all promotional messages & the irritating flash promotional messages that i am constantly receiving. On calling the 1909 customer support & requesting them to stop the promotional messages & the flash messages they called me back from the number [protected] around 12.28 pm on 22.06.2020 and said that the full dnd will soon be activated & all promotional & flash messages will be stopped from their end as soon as the full dnd service is activated. However they called me around 3.53 pm on the same date from the same number and said that they will not be able to stop the flash messages & i have to stop it from my phone message settings when i have already stopped the flash messages settings for airtel from my phone sim toolkit. They are refusing to stop sending the flash promotional messages from their end & are asking me to block it from my phone settings or to take my phone to the customer care to get the settings done. Please help as they have cancelled my full dnd services which was activated by me when i started this connection and despite requesting another full dnd they are refusing to stop sending the promotional flash messages from their end and are asking me to stop it from my phone settings though i have total dnd as well as stopped the flash messages from my phone sim toolkit settings. Please help stop all promotional sms as well as flash promotional messages that i am receiving from airtel.