[Resolved] Airtel — Raise a complaints for video problem on 15/12/2016. Still no response from airtel customer care and engineers!

nandhakumar-s

from Chennai, Tamil Nadu

Address:	600100
Website:	www.airtel.in/personal/digital-tv CustCareNo:044 44448080

Raised a complaint on 15/12/2016. No response to it till now. I am contacting cust care atleast 4 times/day (Lost rs.300). They blindly say that engineer will come and resolve it. Not providing info of engineer too. They cut the call when i try to escalate. I have two recordings of my call with cust care person.
Cust id: [protected]
Issue id:57374215

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Jan 8, 2017

Complaint marked as Resolved

Airtel resolved my complaints. But they made me lose my cool at the initial stage. My request is to customer care executives are please respect your customers, provide proper answer with proof and help them with contacts. And last but not the least, don't cut the calls in between. management need to track this and severely punish those who cut the call. Thanks.

Airtel customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by nandhakumar-s Suggest me a solution to escalate the Incident to some Airtel Higher Authority

Verified Support

Dec 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 December 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Dec 25, 2016

Updated by nandhakumar-s Video problem has been resolved now but the waiver is still in processing. Since there is no response from engineer and the issue prolonged for more than a week, one of airtel floor manager assured that they will give waiver by extending my subscription date for the dates from creation to resolution of the incident.

Verified Support

Dec 27, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 December 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd