[Resolved]  Airtel — re : complaint against airtel prepaid offer & services (suresh ramanujam airtel no [protected])

Address:600053
Website:www.airtel.in

Respected sir / madam,

I am suresh ramanujam from ambattur. Airtel mobile number [protected] my service provider is airtel. They are given prepaid plans rs 349 = unlimited all std + local calls & 28gb 28 days, rs 399 = unlimited all calls all std + local calls & 70gb 70 days. First i recharged rs 349 plan at 01.31 pm on 21/05/2017 then i get plan benefit 28 days the end date of 17/06/2017. Second i recharged rs 399 plan at 08.59 am on 20/06/2017 then i get plan benefit 28 days only they are cheating me and the peoples. Today (19.07.2017) i spoken with airtel customer care 198 at 08.02pm to 08.22pm mr saranraj (Senior manager). He can't ans properly and told me you can't get rs 399 plan benefit 70 days. He told me we provide rs 399 plan for 28 days only. I'm shocking and my brother (R. Dhanasekaran mobile number - [protected]) recharged rs 399 plan at 10.19 am on 05.05.2017 then he get plan benefit unlimited all std + local call & 70gb 70 days the end date of 13/07/2017.
They are given the plan also me and the people. Two days (18/07/2017 to 19/07/2017) i'm upset i want regain for my benefit.

Thanks & regards,
Suresh ramanujam

#123 elango 2nd cross street,
M. K. B. Nagar, ambattur
Chennai 600053
Mobile no [protected]

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Sep 2, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 20, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 19 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 27, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 19 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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