Airtel — Re: Complaint regarding the installation of fibre connection under airtel black plan
I am not satisfied with the service of airtel company as I am very much harassed by the service of airtel . Airtel is giving advertisement in all social media these days that airtel is number one provider in all their services but this is not true airtel is proving their self as "ZERO" in ground level. They are promising a lot of things that we can do this or that and we will not stop till we will not answer or resolve any question. But on ground level pathetic service as compare to their words on social media etc.
Being Airtel telecom customer from many years i heard about airtel black scheme and I have booked online Airtel black plan of Rs. 1098 ( Fibre + DTH) . On dated 26/04/2022, one executive namely Gursewak mobile number [protected] of airtel visited my house and after saw all possibility of availability of connection he booked my connection and send me payment link by whom i have made payment of Rs. 2000 on the spot.
My airtel DTH has been installed at my house but regarding my fibre connection. I have made many requests to the same executive even to the one senior person namely Mr. Rahul who's number is [protected] given by the said executive but till date no fibre connection is installed by the airtel or no tentative step has been taken by any of the airtel officer for installation of my fibre connection.
My business is getting hamper and my children are not able to get their classes in absense of internet . These all because of pathetic service of airtel.
My question is, is this the way of airtel to deal with customers or to harass them by giving lam excuses. Further, i think airtel is doing totally different on ground as what they are saying on social media plate form.
I am totally harassed by the service of airtel as 9 days have been passed and still I am waiting for installation of my fibre connection .
Pls tell me one thing for what I have made payment and what I am getting.
Pathetic service .
Airtel is playing fraud with customers on ground level.
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Airtel customer support has been notified about the posted complaint.