[Resolved]  Airtel — Receiving Unsolicited Calls & SMS even after DND registration

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Bangalore, Karnataka

Hi, I have been receivng multiple unsolicited calls or SMS from either registered or unregistered telemarketers and have been complaining to Airtel email ids. Airtel has not responded in the last one month and no acknoledgement from Nodal Officers or Appelate Authorities. I have been sending them all the details and sending the reminders too and still there is no response. I dropped a mail to Mark Tavares (Appelate Authority) and still no response on this. Below is the complete set of mails that I dropped to these guys. from: Vipul Saxena <vipul.[protected]@gmail.com> to: appellate.[protected]@in.airtel.com, "[protected]@in.airtel.com" <[protected]@in.airtel.com>, [protected]@in.airtel.com, nodalofficer.[protected]@in.airtel.com, [protected]@trai.gov.in date: Wed, May 14, 2014 at 4:55 PM subject: Re: 4th DND Complaint - Mobile Number: [protected] mailed-by: gmail.com I was not expecting this from atleast the Appellate authority. Nodal officers didn't respond after 2-3 mails and now even the appellate authority not responding. Is anybody in Airtel monitor these mail-ids? One of the most pathetic customer service I am receiving. One more in the lot: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 14/05/2014 Time: 02:23 PM SMS Details: Time to Shot: Flat 50% OFF with no minimum Cart on new summer arrivals from Puma, CK, Adidas LEE and Many top brands. Code Flat50. Click on: http://go.gl/kwi9Ui On Thu, May 8, 2014 at 3:51 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hello Mark Tavares, This is the fourth email in last one month and no acknowledgement from Airtel side on these DND complaints. I have been receiving these SMS or calls from the telemarketers and Airtel is sitting with a deaf ear even after so many mails. All details are in the trail. Is anybody monitoring these email ids or created these are just created to fool the customers? One more unsolicited message: SMS Details: Institution: Yebhi.com Number: DM-YDEALS Date: 04/05/2014 Time: 11:32 PM SMS Details: Yebhi.com. Extra 50% oFF for next 12 hours only, on new summer arrivals from Pume, CK, FCUK, Adidas and many top brands. Code : FLAT50 https://goo.gl/2NGm3a On Sun, May 4, 2014 at 10:26 AM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: No response on this even after 20 days. Is anybody monitoring this mail id? I have once again received messages from Yebhi.com. On Thu, Apr 10, 2014 at 3:28 PM, Vipul Saxena <vipul.[protected]@gmail.com> wrote: Hi, I have been registered for DND since Nov 2013 and still I have been receiving unsolicited calls from telemarketers and I have been regularly receiving these Calls or SMS. I don't understand the purpose of DND if Airtel is not able to stop SMS from registered telemarketer number as well. DND Registration Number: A[protected] Mobile Number: [protected] Call Details: Institution: Bajaj Allianz Number: [protected] Date: 10/04/2014 Time: 03:01 PM Context Details: The caller introduced herself as Lata from Bajaj Allianz and was trying to sell Life Time Insurance policy. SMS Details: Institution: Yebhi.com Number: LM-YDEALS Date: 10/04/2014 Time: 02:01 PM SMS Details: Yebhi.com. Get 50% flat discount on over 15000 designs. Hurry!! Lmited stock. Use Code 50OFF. Click on: https://bit.ly/1cE4bWq Institution: Yebhi.com Number: LM-YDEALS Date: 05/04/2014 Time: 12:11 PM SMS Details: Yebhi Weekend Sale. Use coupon 1000OFF & get flat Rs.100 off on all orders above Rs.1999 @Yebhi.com. Valid on product listed @ http://nit.ly/P8ElnN