Airtel — amount transacted through netbanking confirmation received but amount not showing in account

Dear sir/madam

I on behalf of my wife submit the following few lines
She has a prepaid mobile no [protected] acct which she got at udaipur rajasthan 6-7 yrs back and she continue to use that till date although we have left the city few years back.
She did a transaction through airtel app for a prepaid recharge pack of rs 348 for 28 days on 17 sep 2017 at 0820h.
The amount has been debited in bank acct. (Copy of screen shot attached) also airtel msg has been received for recharge successful with txn id [protected], but amount not credited in airtel acct. Amount being shown in airtel app is o (Zero).
I did try to call up your customer care but they failed to resolve the issue.in fact they almost showed their inability saying to get it resolved through udaipur customer care. They gave me the numbers too ([protected], [protected]) which on calling says that the numbers didn't exist. On informing about it at the customer care no, i was told to continue trying to call at the same numbers however till at this moment the same status remained.
Please resolve the issue immediately and in a way so that she do not lose on the 28 days facility prescribed in the pack. But most importantly i do not lose the trust of the brand as i am having one more postpaid connection of airtel.
Hope for an amicable and early solution to the issue.

You can call me at my number-[protected], [protected] or [protected].

Regards
Aninda das
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Airtel customer support has been notified about the posted complaint.
Sep 11, 2017
Ram Kumar Dhaka's response
Recharge problem
Complaint comments 

Comments

Please send me the call records for the 22 Aug 2017 to 10 Sep 2017 and prepaid no is [protected] this is needed urgently so please send me detalis my email - [protected]@gmail.com. Thanks Regards Manoj Prasad
The speed of aitel 4g net is much more low than docomo 2g please do something and increase the speed of my number [protected] i recharge 399 and the speed is too slow
Hello sir my mobile recharge could not this namber [protected]
I have recharged before of rs 245 but my valadity is finished and i could not make call to others.. airtel my plan showed me that it would work for 70days but it finished earlier ...
Please tell me the reason why it finished earlier before 70days promise
Dear team
I lost my mobile no few days ago can u please issue to me
3month incoming and outgoing calls details of mobile number [protected].
Worst network 4g, 3g, chittoor.dt, kondamitta, and also to the ramakuppuam(mandalam)vijalapuram village no network coverage, airtel jio new network giving full coverage, so plz note the problem . So many people faceing same problem, 20 members port out in airtel .reg.

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