Airtel — Recharge dispute_[protected]

Hi Team,

I have recharged my mobile number -[protected] on 15th May 2020 with an amount of 574 rupees through Airtel thanks app using my amazon pay balance.
I have recharged my mobile number -[protected] on 15th May 2020 with an amount of 574 rupees through Airtel thanks app using my amazon pay balance.
I have raised the issue with airtel customer care on the same day under ref [protected] & followed by emails to 121 desk however nothing has happened. When I checked the issue with the Amazon customer support team & I received a response that amount was successfully sent to merchant/vendor Airtel.

Could you please look into this matter urgently since it has been two months I am chasing airtel customer service team but unfortunately i am not receiving any kind of positive response.

Name- Ram kishor
Date of incident- 15th May 2020
email id - [protected]@gmail.com
Mobile Number- [protected]