[Resolved] Airtel — Recharge of my mobile

pinakis1987

from Lucknow, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh, 226010

I recharge my mobile on 7th of dec 2016, but till date i didn't get any benefit from that recharge. do the needful. i complain so many time to the customer care but they are unwilling to help me. and every time they told me lie we will call you and solve your issue but till date problem is not solved. and also they are unwilling to take any complain.

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Mar 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Jan 18, 2017

Updated by pinakis1987 I recharged my mobile through my airtel app on 7th December 2016. there was a offer o[censored]nlimited all mobile calls and 1GB 3G/4G data. But I did't get any type of balance through this recharge. Several time I complain to airtel customer care no 121 (UP east). But till date no action taken by them, they only told we took your complain and we will solve. But till date nothing happen. Only they Cheat me.

Jan 18, 2017

Updated by pinakis1987 no till now i didn't get any response from airtel customer support.

Jan 18, 2017

Updated by pinakis1987 How much time you need to reach the problem? Because from 7th December 2016 your customer support 121 (UP east) try to reach on the problem, but till today they are unable to reach. So, let me know the what more details you need from me to reach the problem.

Thanks

Pinaki

Verified Support

Jan 18, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 18 January 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Jan 21, 2017

Updated by pinakis1987 Dear Akanksha

Due to some reason we are unable to talk by phone. So, can you tell me how we can discus regarding the matter? And how much more time you need to solve the problem?

Thanks

Pinaki

Verified Support

Jan 25, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 17 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd