Airtel — recharge got failed but the amount not got refunded

Address:

Chennai, Tamil Nadu, 600005

Hi,.

Hello i have recharged for special recharge pack amounting to inr.149 through online on 15h oct'2018. The transaction was failed but the amount has been deducted from my bank a/c. Still it has not credited back to my account. Once the transaction is failed you have to proper steps to refund that amount. You cannot expect the customer has to raise a query to you asking refund. Waste of my time and your time. Try to be a customer friendly. The details of the failed transaction status are mentioned below for your reference. Expedite your process. Thanks airtel mobile no : [protected] amount of recharge : inr. 149 date of transaction : 15th october 2018 airtel transaction id : [protected] bank name : hdfc bank bank reference no : [protected] bank narration : [protected]-citrusairtel
Request you to refund the same

Thanks & regards
Sheerin