Airtel — recharge services

 
1 Review
Namkum, Jorar pahan toli, Ranchi, Jharkhand, India
 S.khushbu on Jun 11, 2019
I have done recharge on another airtel number through the airtel app. And while the payment process was going on and suddenly it showed access denied. But the amount got deducted from my account. Still message of successful recharge done came on another number. My query is if the recharge was successful then why services are not active on that number. And if the recharge was unsuccessful but amount was deducted then where my money has gone!! I called in customer care but no proper guidance nor help was given from that side. They just said to dial 400. I mean what kind of [censored] is this!!
Then I checked on last recharge details it was shown no such recharge was done. Then where my money has gone!!! Being a 4G service customer they provide this kind of service to the users.

Complaint Status


[Jun 16, 2019] Airtel customer support has been notified about the posted complaint.
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    Customer satisfaction rating
    25%
    Complaints
    39980
    Pending
    4365
    Resolved
    8640
    phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    location
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    Airtel - recharge services