Airtel — recharge through my airtel app not completed

I recharged my number [protected] through my airtel app of amount rs. 399 on 9 jun 18. Amount rs. 359 was debited from my phonepe account against transaction id p 1806092147139421655745 as 10% of 399 given by my airtel. I lodged this complain on 198 and message received like this: thank you for contacting us. It is our constant endeavor to provide the best quality services on your airtel mobile [protected]. Reference no. For your request is conrc[protected].
But still problem not resolved. I neither received my refund amount nor credited against my number. Please resolve my problem.