[Resolved]  Airtel — Refund of Excess Payment to Postpaid Bill

Address:

Gurgaon, Haryana, 122001

Hi,

I have my postpaid mobile no. of Airtel. In the month of Dec '16, I had made one excess payment of Rs. 3646/- to Airtel against my bill. This mobile sim was bought from Jaipur, Rajasthan. On asking for refund from customer care for the excess payment, they had logged in my complaint. But in spite of asking them not to redund the amount by cheque, they have sent a cheque to my old Jaipur address where I dont live anymore. And I dont even have access to that address anymore. In airtel system also, my updated communication address is of Ludhiana only. So, I have requested Airtel to cancel that previous cheque and refund the excess amount to my airtel account itself.

That cheque is of no use to me as I can't access that cheque. But, everytime I log a complaint for this issue, they have been closing the complaint after two days giving me reason that the refund is already processed. The fact is I never got hold of the cheque as I don't live in Jaipur anymore. I am getting harassed for last one month. Every time I register my complaint with this full explanation, and after two days the complaint gets closed. Please help me to get my own money as I had made an excess payment by mistake. Please help me in getting me my refund. The screenshots of the complaint is attached.

Regards,
Sourav Saha