Airtel — Regarding charging tolls without visiting tolls on fastag

This is to bring into your notice that, 2times wrong toll have been charged on my car via fastag linked to airtel money bank, one was Rs 75 on 19/02/2021, which is in haryana but the car was in Chandigarh, i called them and raised a complain about it, but they replied on email that they charged it correctly, , it was wrong and also due to farmers agitation, all tolls in haryana and punjab are already closed, how they can charge. Second one was on Dasna toll Uttar Pradesh on 22/02/2021 for Rs 90, car was at home town in uttarakhand, but toll was deducted in uttar pradesh, i called their customer care, , and every day they are saying we can't give any information because server is updating, it's been 5 days continuously they are saying the same thing, they are not giving any update and not taking complaints also. I am concerned that as government has made mandatory to use fastag, we purchased it with the cost, i am in concern on recharging airtel money bank as they are deducting money unethically and not even taking the complaints . I can't stop using car also as it's mandatory to use on tolls. Screen shots are attached for the two transactions, , and the complain number for transaction on 19/02/2021 is 8693974, my registered mobile number with them is [protected] with car number UK04R 0222