Airtel — regarding duplicate sim card with same number

Address:Dhimrapur Chowk, Opp Honda Showroom, Raigarh, Chhattisgarh 492006, Raigarh, Chhattisgarh, 496001

Sir,
We went to the nearest airtel store for duplicate sim card with same number but they didn't provided us with the same and asked for 1000 cash and when refused to do so they said they will not be able to provide us with the sim as it is of different state.
Address of the airtel store where this happened
Dhimrapur chowk, opp honda showroom, raigarh, chhattisgarh 492006
This matter should be looked into sir as this service takes minimal cost
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My Airtel Mifi has stopped working and does not connect to the internet.
It always shows the red light which means that it is unable to connect to the internet.
I have tried resolving it but it did not help. I have also repleced its battery, but no help!

Please assist.

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