[Resolved]  Airtel — regarding emi payment

Address:

Thanjavur, Tamil Nadu, 613001

I bought a airtel apple phone no emi interest cost offer for 24 month (2000/ p/m) in thanjavur. Am working in college there airtel network problem arise so i request 3-4 times about that problem i face. So i plan to change the network after 1 year i make a call to customer support regarding close of emi for apple phone. They give a account number from hdfc bank but in name of clix capital and ifsc code as hdfc bank. Am getting doubt so i make call to airtel customer support and ask can i pay my emi rs 2000/- to emi account clix capital like that. They said ok. So i paid my one emi directly to clix capital account which they give on 27th may 2019. But yet not that amount reflect in my bill. I ask a clix capital customer support team also and get the statement from them.in that also that amount is credited on the date i mention. But airtel persons didn’t hear about my concerns also. They simply hesitate my problem. Because of that my credit score decreased even though i paid i struggled to get back.