Airtel — regarding negligence of airtel dth customer care to my repeated complaints

Address:	New Delhi, Delhi, 110049
Website:	www.airtel.in

Dear sir/ madam,

I dr prashant ramteke, recently installed airtel internet dth annual plan of 5999/- considering the good reputation and service of the airtel. It was installed on 16 may and the person who came for installation told me that when you received your tv just call me, i will come for demonstration.
I got my lg tv on 19th may.
He has not came for demonstration even after repeated calls.
Somehow i manage to activate the dth by verbal commands given by him on phone, but know the remote is not working.
So, since 21st i am repetedly contacting mr ankur (The person who installed the dth) and customer care (4-5 times), but not got any effective response.
My airtel digital tv id: [protected]
Complaint no. : 74977902
I am fed-up with false promises made by customer care and lost my faith towards your pathetic customer care services.
Kindly look into the matter as soon as possible.
If its not possible for you to resolve the issue, kindly take away your set-top box and refund my money.

This whole letter is the exact copy of the mail which i mailed to
[protected]@airtel.com, dthnodal. [protected]@in. Airtel.com, corporate. [protected]@bharti.in before 1 hr and had not received any response. So i want to forward this through the indian consumer complaints forum to expect some response.