Airtel — Regarding refund (Rs 1769/-) of my cancelled application (App No-[protected]) for Airtel Xstream broadband

Team,

Ref: Lead ID: 41-[protected], Application No: [protected], Escalation Ref No:[protected]

This is to inform you that I had applied for Airtel Xtream broadband (basic plan 499+GST) on 17/07/2021 upon confirmation from Airtel (Nitesh Kumar: +91-[protected]) and made payment of 1769/- (Order ID: [protected]) on the same day. But I received update from installation team (Babu Khan: +91-[protected]) that the same is not possible in my area (Meera Path, Baridih Basti, Jamshedpur-831017) at present.

Hence, I had requested to cancel my order in sync with them and taking all of them into conference multiple times via Airtel customer care. Airtel customer care also provided me Escalation Ref No[protected] but so far no cancellation has been done even post multiple times request and reminders via call/mails but no refund was processed yet.

Please extend your support to get full refund with penalty on priority as since 18th July'2021 evening I am following constantly but no luck. They keep on harassing me.