Airtel — repeated request to change faulty handset

Address:

Kolkata, West Bengal, 700001

Dear Concern,

I would like to bring to you kind attention that numerous times in the past months (since the installation of the phone) we have been requesting handset change from Airtel as there is a lot of disturbance in the handset.

We keep getting a jaaring sound when trying to make outgoing calls and after 3-4 attempts we are able to make a call. When we get an incoming call and lift the receiver we again get a jaaring sound and we are unable to receive the call. This is very disturbing and hampers our business.

Whenever we call we keep getting told that the handset will be changed but month after month is passing by and the handset is not getting changed. We are quite fed up of complaining as our complaints just seem to fall on deaf ears.

We have complained numerous times to their service engineers as follows: 1.Mr. Ankat (Mb: [protected]) / 2. Mr subhojit (Mb: [protected]).

These service engineers have come many times and checked the handset and assured us that it will be changed but till date nothing has happened.

We have also sent mails in this regards 2-3 times. The last time we sent a mail their senior engineer Mr. Sujit (Mb: [protected]) called us and assured us that he has looked into the history of the matter and that without fail the handset would be replaced within one month as it is an old standing case He also told us that usually after so much of time lapse handsets are not changed but since this problem is since the time of installation it will definitely be changed. He told us as presently there were shortage of handsets so to bear with him for a month and he would see to it that the handset was replaced.

Now one month has passed and when I am getting in touch with Mr Sujit he is now singing a different song and telling us that he has registered the complaint and that we have to get in touch with customer care who will tell us when the handset will be replaced.

When I am calling their customer care they are telling us that the handset will not be replaced. I dont understand this at all. First of all we are given a faulty handset from the very onset and now after so many commitments that they will change the handset they now say they will not replace the handset. If time is lapsed it is because of delays from their end and non commitments from their end.

Since a faulty handset was given to us it is their responsibility to replace the handset for us.

This matter is becoming very long and their people are just stalling us from day one failing each and every one of their commitments. Now its not just a matter of one handset but a matter of the fact that they have provided a faulty handset and are now turning away from their customer service and customer commitment.

We would appreciate if you can please take the matter seriously and help us address our grievance with a company like airtel who cant even keep a commitment and is so laid back about their customer service values.

Our Airtel Account Number is : [protected]
company ;: Huldabari

For Huldibari

Cheryl Thomas
Mb: [protected] / [protected]