[Resolved] Airtel — Rs 2.5 lacs charged for international roaming. | |||||
Hi, I work in a noida based it company, and the company had issued me a corporate sim of airtel. I have never activated international roaming pack on my phone. Since being a traveller i know the risks of having a internatonally activated sim and their corresponding bills. Airtel charged me rs 2.5 lacs for the usage of 222 mb on my phone which i haven't intentionally used. Below are the few points that baffles me: 1. I got a message from airtel just half an hour prior to my departure about "going abroad? Check the attractive roaming plans" (I have not used my number to book flights, i am quite interested how they could pitch perfectly sent me the text) 2. I checked the link, but there were no plans for the countries i visited. Somehow i was landed into my airtel app. I checked and found nothing. But the customer care says i activated international roaming from the app, which i disagree. They say i have activated a 149 rs plan. 3. Even if i have done it mistakenly, i don't remember a pop up or warning that i have activated international roaming pack and below will be the charges. No transparency on the pack 149, even when i go in the website and try to find the rates. 4. Importantly, 17 point on their international roaming policies say that " for a corporate sim cant be activated without any formal communication from the company's coordinator. Nothing of such happened 5. Also, my companys corporate credit is rs 60000 since its a small startup. Why, account was not closed after crossing the limit. Leave about not closing it, why there is no warning mail sent to companys coordinator 6. 222 mb's cost turning out to be 2.5 lacs rupees make no sense, even to the richest man on earth. Why to have such pack at the first place? If you have, why it is not even clearly notified in the website. My salary worth 2.5 lacs rupees will be stripped off to pay this which is a lot. It might literally break me both personally and financially. Please tell me how can i fight this? Was this information helpful? | |||||
Dec 19, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Nov 15, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 15 November 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Nov 18, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 15 November 2016 We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Anil S. airtel presence (airtel Customer, service team) bharti airtel ltd [protected]@in.airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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I didn't get any call or email.
Here's my alternative number. :[protected]
And my airtel post paid number: [protected]
There were no response from airtel even when my office coordinator tried to contact them. Finally after a month or so they visited us.
Felt it was more like a harassment, as they were unable to give proper explanation. Their arguement was so weak, that there was erroe in the airtel system that allowed all the request coming from the app automatically without the need to get confirmation from company coordinator. Which they have fixed now
Also, no explanation on why it took 48 hours to generate the usage and still company was not informed nor the phone number was blocked.
Airtel misleads people, their processes are unethical and tries to encourage illogical high bills and then harass customers.