[Resolved]  Airtel — rude agent

Address:Darjeeling, West Bengal, 734001
Website:Chorome

I had an issue with airtel video there was an error b001 explains the same to customer service and specifically told her that i will be taking leave on that day just to resolve my issue as i had a busy schedule this week so i won't be available other day or else they have to visit early mrng or late 8pm. I waited for the call at last one guy called he said he will be giving me the no to contact i called dat no he said tech will be there in an hour i waited. No one turnout i called again they hung up on me and then one lady called me she was so rude she said i am not a special cust and i should wait till 2mro told me not to call them, i was so frustrated at last i saw engineer no in my inbox i called him he said he will fix the issue but will charge.. I am really pissed off with airtel this time, i am a new customer and i have not been given what i was promised at the beginning...
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Aug 25, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 24 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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