[Resolved]  Airtel — Same data pack activated multiple times

Address:

Khordha, Odisha, 751024

I have Airtel prepaid mobile number [protected] for which I was given special offer of Rs. 159 for 2GB of 3G/4G data. On 29th January I tried to recharge the same from My Airtel app and payment option I selected as Mobikwik wallet but I got error message saying something like - Transaction failed due to server connectivity issue. As I needed data urgently that time, I loaded my Airtel Money wallet and I tried to recharge the same pack selecting payment option as Airtel Money wallet. Now that time the recharge was successful, I got successful recharge message as well as cashback message for Airtel Money wallet. The time was 9:05PM. After that around 9:30PM, I got a message that my Mobikwik wallet has been debited with amount 159 for mobile rechange and immediately after that I got another success message from Airtel saying that the recharge was successful. When I called up customer care service to check why for failed transaction I got success message and amount got charged from Mobikwik wallet I got a pathetic response.

As the first transaction was failed, I tried to recharge next time. Though I am getting double data (4GB for Rs. 159+ Rs. 159) but I don't need that. I want only 2GB of data for Rs. 159 and refund of another Rs. 159. I requested the guy to revert back the previous recharge but he is not ready to listen. He is saying that it is my fault as I tried to recharge twice. But if there was a chance of successful recharge then in My Airtel app Wait message should have appeared instead of Failure message. Is this my fault that seeing failure message I tried to recharge second time?

It looked like the customer service guy is there to put the blame on me only though I was saying that as I got failure message I tried to recharge next time.

Please help as I don't want double data for double amount charged. I want refund of Rs. 159 with deduction of 2GB of data.