Airtel — Security lapse from the airtel data management.

I am Vezhavendhon.S.

My daughter is having an Airtel mobile connection bearing number[protected].

On[protected], she received an abusive message from an unknown number bearing number[protected]. It is a mobile message, not a whatsapp message. Also she received more than 20 missed calls. She did not attend the call. The next day, I was informed of this issue, then I called that number. But No response from the other side. We immediately took a screenshot of the call and message details.

We raised the issue to the Police and National Commission for Women. A CSR was generated. We were informed that AIRTEL is the service provider for this number[protected].

The document was forwarded to the Cyber Crime Department. Cyber Crime were investigating this issue, and sent a request to Airtel for the call details of that number [[protected]].

We were informed that they have received the details from Airtel.

We visited the cyber crime department office on[protected]. We were informed that the abusive message delivery detail was not reflected in the Airtel call list. The cyber crime department said, since the message delivery was not reflected in the Airtel call list, they cannot take further action.

Now my query is,

1) We received the message from that mobile number [[protected]]. It is a REGULAR MESSAGE not WHATSAPP message.
2) We have the screenshot proof.
3) But the Message delivered to us was not reflected in the Airtel call history list. If a delivered message was not reflected in the Airtel caller list, then IT IS A CLEAR SECURITY LAPSE FROM THE AIRTEL DATA MANAGEMENT.
4) Why was the message delivered to us not reflected in the AIRTEL caller list?

I require proper enquiry from AIRTEL on this issue and looking for a reply from the AIRTEL.

I suspect, due to external influence, the message was deleted to interrupt the cyber crime case.