Airtel — set top box charges

Address:

E-501, Keshav Apartment, Ujala Circle, Sarkhej, Ahmedabad, Gujarat, 382210

SET-TOP BOX CHARGES
CUSTOMER ID: [protected]

MY AIRTEL DTH SET-TOP BOX STOPPED WORKING SUDDENLY. THE COMPLAINT LODGED WITH CUSTOMER CARE TO LOOK INTO THE PROBLEM. THE SERVICE ENGINEER FROM AIRTEL CALL ME BY THIS NUMBER [protected] AND SUGGESTED TO BUY NEW ONE OR SECOND HAND. HE MENTIONED CHARGES OF 350/- FOR SECOND HAND AND 1650/- Rs WITH 6 MONTHS WARRANTY.

I WANT AIRTEL TO CLARIFY THE FOLLOWING STATEMENTS MADE BUY YOUR EMPLOYEES (CUSTOMER CARE/SERVICE ENGINEER/AREA MANAGER etc):

1. How does AIRTEL have the ownership of set-top box after charging the customer with full market value of set-top box?
2. Why AIRTEL does not take ownership of faulty set-top boxes and their maintenance?
3. Why AIRTEL supplying set-top boxes with 6 months warranty? Why customer forced to accept such vulnerable boxes?
4. What does AIRTEL do with the set-top boxes collected upon DTH disconnection?
5. If setup box belongs to Airtel, then setup box maintenance comes under airtel.

Please listen to recent call data on this customer ID for further clarification.

This is very very unfair business AIRTEL is doing with its customer. Please look into the issue and replace my money without any further delay.

Thanks & Regards,
Devendra M Joshi
[protected]