[Resolved] Airtel — sim not activated for about 7 past days | |||||
2 L To:appellate. [protected]@in. Airtel.com, nodalofficer. [protected]@in. Airtel.com, [protected]@airtel.com Jul 26 at 9:15 am Why reminder on the 6th day Not yet activated. Why????? Is the said airtel sim died? I think the appellate, nodal office and customer care office declared Leave from 21.7.17 to 26.7.17. Also, i think, mr. Andrew, ([protected]), tamilnadu, thanjavur airtel nallaiyah complex Office also went on leave for the past couple of days. Or you all worked without taking this issue in your workload? Anyhow you are getting food, shelter and cloth for the said days. Following days are leave or working days for thanjavur airtel, Customer care, appellate and nodal offices. Take food, wear clothes, enjoy a/c working office as usual. Appellate. [protected]@in. Airtel.com To:[protected]@yahoo.com Jul 24 at 3:04 pm Dear a. Lakshminarayanan, Greetings form airtel! This is in reference to your email expressing concern regarding the delay in sim activation of your airtel mobile number [protected]. Basis our conversation on [protected], i regret to inform you that the process is still under progress, so i request you to please co-operate with us till then. I appreciate your patience in this regard. We regret the for the delay and the inconvenience caused to you in this regard. Delighted to assist you. Customer touch points: Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Gowthami u Airtel - the fastest network — original message — From: [protected]@yahoo.com To: appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com Cc: Sent: 24/07/2017 11:14:10 am Subject: re: re: re: re: w h y [protected] not activated??? No response till now from the company. I am least bother about the retail stores? I believed the brand name "airtel" only. What happened to their assurance to activate on 6.00 pm on 21.7.17 itself. Why they unable to keep their words? Did they lying for selling airtel sim (S). Did airtel sim selling gone below the ground (Zero sales) level. Will they give additional (Ten times or above) data/talktime for the amount collected rs. 450 on 21.7.17, Which is not activated till 24.7.17 12.00 noon. If you are not able to stand on your own words, why you people are coming for marketing/sales. Are you able to take the food of 21.7.17 on 24.7.17 Why dont i think you are cheating? A. Lakshmi narayanan ([protected]) On monday, july 24, 2017, 10:49:59 am gmt+5:30, appellate. [protected]@in. Airtel.com wrote: Dear lakshmi narayanan, This is in reference to your email regarding sim activation related issue for your airtel mobile number [protected]. I completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards. Subsequent to our discussion on [protected], i would like to inform you that as i can check in the records and confirmed by the arc that the activation of sim is still in process. So, for further information i request you to please visit airtel store. For further queries, please write back to us. Customer touch points: Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7. Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday. Please visit our website www.airtel.in for a range of products and services. Yours sincerely Manisha malla Airtel - the fastest network — original message — From: [protected]@yahoo.com To: appellate. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com Cc: Sent: 24/07/2017 09:24:01 am Subject: re: re: re: w h y [protected] not activated??? Dear sir / madam, 20 digit sim number:[protected] (19 digit nos. Only available) Sim s. No. [protected] h2 card Packed date: 22-jun-17 Date of documents submission:- 21.07.2017 Airtel relationship center:-airtel stores, balaji nagar, medical college road, thanjavur Email contact only. Kindly activate pl. A. Lakshmi narayanan ([protected]) On saturday, july 22, 2017, 2:08:32 pm gmt+5:30, wrote: Dear a. Lakshmi narayanan, Greetings from airtel! This is in reference to your email regarding delay in sim activation for your airtel mobile number [protected]. Was this information helpful? | |||||
Sep 1, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 27, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 26 July 2017 . We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Jul 30, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 26 July 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
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