[Resolved]  Airtel — sim not activated for about 7 past days

Address:613001
Website:Airtel

2

L
To:appellate. [protected]@in. Airtel.com, nodalofficer. [protected]@in. Airtel.com, [protected]@airtel.com
Jul 26 at 9:15 am
Why reminder on the 6th day
Not yet activated. Why?????
Is the said airtel sim died?

I think the appellate, nodal office and customer care office declared
Leave from 21.7.17 to 26.7.17.

Also, i think, mr. Andrew, ([protected]), tamilnadu, thanjavur airtel nallaiyah complex
Office also went on leave for the past couple of days.

Or you all worked without taking this issue in your workload?
Anyhow you are getting food, shelter and cloth for the said days.

Following days are leave or working days for thanjavur airtel,
Customer care, appellate and nodal offices.

Take food, wear clothes, enjoy a/c working office as usual.

Appellate. [protected]@in. Airtel.com
To:[protected]@yahoo.com
Jul 24 at 3:04 pm
Dear a. Lakshminarayanan,

Greetings form airtel!

This is in reference to your email expressing concern regarding the delay in sim activation of your airtel mobile number [protected].

Basis our conversation on [protected], i regret to inform you that the process is still under progress, so i request you to please co-operate with us till then.

I appreciate your patience in this regard.

We regret the for the delay and the inconvenience caused to you in this regard.

Delighted to assist you.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Gowthami u
Airtel - the fastest network

— original message —
From: [protected]@yahoo.com
To: appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com
Cc:
Sent: 24/07/2017 11:14:10 am
Subject: re: re: re: re: w h y [protected] not activated???

No response till now from the company.

I am least bother about the retail stores? I believed the brand name "airtel" only.

What happened to their assurance to activate on 6.00 pm on 21.7.17 itself.

Why they unable to keep their words?

Did they lying for selling airtel sim (S).

Did airtel sim selling gone below the ground (Zero sales) level.

Will they give additional (Ten times or above) data/talktime for the amount collected rs. 450 on 21.7.17,

Which is not activated till 24.7.17 12.00 noon.

If you are not able to stand on your own words, why you people are coming for marketing/sales.

Are you able to take the food of 21.7.17 on 24.7.17

Why dont i think you are cheating?

A. Lakshmi narayanan

([protected])

On monday, july 24, 2017, 10:49:59 am gmt+5:30, appellate. [protected]@in. Airtel.com wrote:

Dear lakshmi narayanan,

This is in reference to your email regarding sim activation related issue for your airtel mobile number [protected].

I completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards.

Subsequent to our discussion on [protected], i would like to inform you that as i can check in the records and confirmed by the arc that the activation of sim is still in process. So, for further information i request you to please visit airtel store.

For further queries, please write back to us.

Customer touch points:

Level 1: customer care: 121/198 and [protected]@in. Airtel.com, working hours - 24/7.

Level 2: nodal team: nodalofficer. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Level 3: appellate authority: appellate. [protected]@in. Airtel.com and ([protected]), working hours: 9:30 am to 6:30 pm, monday to friday.

Please visit our website www.airtel.in for a range of products and services.

Yours sincerely

Manisha malla

Airtel - the fastest network

— original message —

From: [protected]@yahoo.com

To: appellate. [protected]@in. Airtel.com;appellate. [protected]@in. Airtel.com;nodalofficer. [protected]@in. Airtel.com;[protected]@airtel.com

Cc:

Sent: 24/07/2017 09:24:01 am

Subject: re: re: re: w h y [protected] not activated???

Dear sir / madam,

20 digit sim number:[protected] (19 digit nos. Only available)

Sim s. No. [protected] h2 card

Packed date: 22-jun-17

Date of documents submission:- 21.07.2017

Airtel relationship center:-airtel stores, balaji nagar, medical college road, thanjavur

Email contact only.

Kindly activate pl.

A. Lakshmi narayanan
([protected])

On saturday, july 22, 2017, 2:08:32 pm gmt+5:30, wrote:

Dear a. Lakshmi narayanan,

Greetings from airtel!

This is in reference to your email regarding delay in sim activation for your airtel mobile number [protected].
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Sep 1, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Jul 26, 2017
Updated by srivaru1962
No development till 26.07.2017 (from 21.07.2017)
Verified Support
Jul 27, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 26 July 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jul 30, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 26 July 2017 .

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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