[Resolved] Airtel — Sim not active after porting from Vodafone to Airtel

Niladri22

from Ranchi, Jharkhand

Address:	Ranchi, Jharkhand, 834008
Website:	Airtel store

Hello,
I have opted for porting from Vodafone to Airtel on 25/03/2016.
I have visited Airtel store and they gave me a new sim. On 29/03/2017 my no got ported but as soon as i inserted the new sim for activation of services the new sim shows "no service". Moreover I visited Airtel store and they told me that my sim has not been activated by airtel. Please resolve the issue as my no is now not working as I have only one working sim. Its a great nuisance by the service provided by you guys. Please look into the matter.

With regards,
Niladri Datta
Mob no- [protected]
UPC code- VB661521
State- Bihar Jharkhand

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May 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2017

Airtel Customer Care's response Dear Ms. Datta,

This is with reference to your post, dated 30 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Mar 31, 2017

Updated by Niladri22 Hello,
My alternate no is [protected], and call me after 5:30 pm.