Airtel — sims stop working and need to be replaced most of the time for a charge-network problems most of the time

Address:New Delhi, Delhi
Website:www.airtel.in

We recently potted out from Vodafone for excessive billing and AIRTEL turned out to be better billing wise but network problems are too high-sometimes our phones receiving SMS, sometimes no calls can be made or received, sometimes data doesn’t work at all and sometimes even though international roaming is activated it doesn’t work on a foreign land.
When complained (which is very often)AIRTEL executives ask us to do troubleshooting steps everytime by taking out the Simcard and again reinserting it-the simcard is new hardly 5 months old but it doesn’t work -by continuously taking out and reinserting the SIM card the phone gets damaged and think of the cost of an I phone and it’s repairs -it is really too heavy a burden.
In my family 2 members have taken additional sims this incurring additional bills but since without communication business cannot be done it became extremely essential.
Everytime a simcard is replaced you need to visit the store and pay Rs.25 for the simcard exchange-it seems these network providers are developing inferior quality sim cards to profit from their exchange.
Kindly get the services improved
+2 photos
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Jul 08, 2018
Updated by Kannuu
We are charged for sms from a London no.ending with [protected] in mostly all our bills and when discussed with AIRTEL they say that these sms trigger from Apple site everytime we switch off and on our I phones -they ask us to switch off i-messages which are free from I phone to I phone if internet connection is there at both ends .
What is the use of having such expensive high utility and high end phones if imessages are to be switched off?
Will a person keep his/her phone always on and then spend on expensive batteries?
Kindly inform the service providers not to levy charges for such ISD sms.
A bill showing the no.charged is attached
Jul 08, 2018
Updated by Kannuu
The internet connection is very weak and slow in Dalhousie area and I was told that a new port would be installed to improve the connectivity but inspite of the plan with minimum 40MBPS SPEED the network is slow and work in the office area is hampered -lots of complaints need to be made on a regular basis.Kindly get the network improved and as per plan subscription
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54492
    Pending
    0
    Resolved
    21957
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information