Airtel — SR[protected]Refund Not Received

Address:

Hyderabad

Regarding new XtReam Fiber Connection I have paid the Airtel Sales Agent (Kranthi) on 25th November, 2020. He delayed the activation
of the connection until 1st Dec and when i raised the complaint he falsely said i have requested for a new location.
I would humbly like to note the behavior of the sales agent first toward noticing the incorrect address i.e. House number he noted as
A503 instead of A403 and then delaying the connection for 1 week. I specifically told him i need that connection in urgent and he still
behaved like that.
Multilple SR I raised were falsely closed without resolution :
SR[protected],
SR[protected],
SR[protected],
SR[protected]

Airtel has denied me the connection on false ground and now not issuig the refund after providing details multiple times. Attached full correspondence with the authorities. The replies from Nodal, Appellate are really surprising and shows the attitude of Airtel towards customers with zero responsibility.

I have paid and done my due diligence as a customer for acquiring a new broadband service from airtel but to my horror I not only got service denied for invalid and incompetency of the airtel team but also the airtel team is not refunding my money. So not giving service is one thing, now airtel funds have gone so low it has started coming to fraud of consumer pockets.

I think this is the behaviour more and more people are moving away from airtel.