Airtel — stb

My airtel dth set top box has stopped working suddenly. I have logged a complain to the airtel via online customer support. An airtel engineer has visited on 10/07/2019 and said that your set top box has gone hang and it would take 10 -15 days to repair/replacement.
My question to airtel is that, when
1. My stb is in a warranty period.
2. I have a recharge on it.
So why you are taking so much time.

I have attaching the required details.
+2 photos
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Internet speed is too bad here in Banashankari 3rd stage. I have 4G but for no use.
Apys's reply, Jul 6, 2019
I tried raising this issue through Airtel app but I see no response. It keeps showing that a new tower will be installed but everytime I look at it the date keeps getting postponed.
Landline is not working properly phone line is dead ... network issue is increased pls request to improve your service

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