Airtel — stb not working

JayeshPatel86

from Mumbai, Maharashtra

Address:

Thane, Maharashtra, 401209

I am facing a problem after updating my stb, stb is not working for the last 20 days, i called customer care several times but did not get a proper reply from there (Amarjot, simran, supriya, bhanumati, sangeeta, lalitha, kamini, lucky, and pranali) spoken to all the customer care people above, but they have not resolved my stb issue, they cut my call without giving me a solution. Told me to complain to consumer care.

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Airtel customer support has been notified about the posted complaint.

Aug 19, 2019

Updated by JayeshPatel86 Every day Airtel customer service said that they will send some technical man to do STB check, but still no one has come to do STB check, very bad experience happened by talking with customer care, Customer care Guys Disconnect Call without giving any solution. ( Airtel technical people solve the problem without coming to the client location, they close the complain without resolving the STB problem and the new complain re-raise, This happen with me for the last 4 days. )

Aug 26, 2019

Updated by JayeshPatel86 Still not solved my STB Issue by Airtel, Daily need to call Airtel customer care, Lots of money west to talk with Airtel customer care, They are cut my call again and again with out any solution, Now they told me u can do what ever u can do.

Aug 26, 2019

Updated by JayeshPatel86 Sham on you Airtel, I'm writing this in every disappointment and frustration about the support from Airtel and many time I was post regarding my STB Issue but still this issue is not solved, One of the worst service I had in Airtel, you guys are cheating.. with customers..that's why you fallen from rank... I will advice all my family members and friends.. to not use Airtel... No Action to branch manager and field Technician who suggest me to disconnect airtel connection and told me u can do what u can. They told me we will not refund your money.

Aug 28, 2019

Updated by JayeshPatel86 Still My Video Issue was not solve, Now Airtel guys said me to buy new television to view Airtel Android box, Mr Akhil from Airtel mention that Airtel Android box working well only on smart TV. This foolish Reason from airtel guys, Why they not mention this on Airtel webside and advertise this, Airtel installation technical also not mention this to me at the time of Android box installation, This is my request to take quick action on Airtel. Otherwise they will do same as other customer for money.

Aug 30, 2019

Updated by JayeshPatel86 Airtel worst customer service, I have not experienced from airtel dth TV such a big brand company, I have call to last 30 days trying to resolve my problems, but no engineer visits... and everyday customer service guys saying tomorrow and there is 30 tomorrow gone but no one cam... I call to 29th July and today is 30th Aug... I don't know when tomorrow has cam... Worst service experience...