[Resolved]  Airtel — Sub: complain against wrong billing with wrong scheme of airtel mobile connections.

Address:

Dehradun, Uttarakhand, 248001

To, dated: 22.06.2017
The regional manager
Bharti airtel communication pvt. Ltd.,
Dehradun

Sub: complain against wrong billing – with wrong scheme of airtel mobile connections.
Ref: mobile no.[protected], [protected] – name of customer: nityananda hazra.

Dear sir,

With ref to the above, we employees of ntpc ltd., were approached by your employee mr. Sunil grover at our office with a scheme of ₹ 349/- (Taxes extra) in which the facilities were offered as – unlimited calling/message, free roaming – in coming/outgoing & 6 gb data @ 4 g speed.
Whereas the 1st month’s bill we have received for rs.661/-, on contacting mr. Sunil grover he informed that the wrong scheme feeding has been done by airtel due to some reason and assured to correct the same. As the correction was under process and it was time taking we have paid the bill on assurance of mr. Sunil grover that the additional/balance amount shall be adjusted in the next months bill.
Regret to mention that in the next month also no correction has been effected and the bill is raised by airtel with the same amount i. E. For ₹ 661/-, accordingly we contacted mr. Sunil grover and informed the status, then he said that no need to pay the bills as corrections would be effected at airtel’s end. After his commitment on 5th june we have received message from airtel (121) stating that ₹ 448/- has been received, but regular reminder is being received that the payment is due. And ultimately the out going services has been dropped by airtel. On contacting mr. Grover he assured to correct the same and continued the same commitment but no fruitful result is received by us.in the meantime another months bill has served by airtel including previous months bill amount, whereas outgoing service is kept in abeyance.
On contacting mr. Sunil grover he used to misbehave with us and refused to correct the bill/scheme, we are very surprising with such type of behaviour from a organization like airtel.
In this connection you are requested to kindly look in to the matter and arrange to correct the bills according to the scheme was offered to us.
It is known fact that, a renowned name in the area of telecommunication has failed to fulfil its commitment of providing hassle free service to a goi’s maharatna power giant like ntpc.
I assure you, though you have failed to keep your words, i wont fail in getting the number ported tosome other service provider as and when technically i get the porting right.
It has been a bitter experience for all the ntpc employees posted at dehradun, which was resultant of in efficient and unprofessional attitude of airtel staff.
Thanking you,

Yours faithfully,
Nityananda hazra
[protected]
[protected]