Airtel — sudden balance deduction of 180 rupees for usage of 2mb

Mahesh Mariappan

from Chennai, Tamil Nadu

Address:

600100

I have used an internet combo offer which has ended by yesterday night. I noticed that my mobile data was switched on at 12.15am and switched off internet.

When i check balance of my account, it was shocking. My balance has reduced from rs. 487 to rs.299. When i go to my usage on mobile, i noticed that usage is only 2mb on my mobile for today.

Can airtel explain me how can you charge 180 rupees for usage of 2 mb? This is really pathetic and airtel is not applying the basic rates and deducting huge sum of amount for very less data usage.

Is there any fault in their software where they take yesterday data used for next day when internet is not switched off.

It's very pathetic and frustrating when our balance is deducted without proper reason.

Attached a screenshot where only 2 mb is used in my data usage of mobile.

My prepaid number is [protected]. This issue happened today morning at 12.15 am and i am raising this complaint at 12.42am on may 24th.

It's very frustrating. Some one take this complaint and get me proper response. There is some software glitch in airtel they take yesterday data usage to next day if mobile data is not switched off

Thanks,
Mahesh

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Airtel customer support has been notified about the posted complaint.

May 24, 2018

Updated by Mahesh Mariappan I have been using this airtel network for more than 10 years. But this kind of software glitch is there in airtel data usage.

I have had a call with airtel sometime before 6 months for same kind of issue and they asked me to switch off internet around 11.50pm itself as there would be no chance of amount deductions.

But it's really pathetic. I can pay amount for usage from 12am of next day. Why should I pay amount for previous day usage. From conversation with them, understanding is there are some issues where we have to switch off mobile data well before 12am. Or else continual usage will add up yesterday usage in next day usage. This is really a software glitch i can day.