[Resolved] Airtel — Surprise offer

v.balasubramanian1962

from Ludhiana, Punjab

Address:	Chennai, Tamil Nadu, 600087
Website:	Bharti Airtel

I am airtel postpaid user for more than 10years

I got a message that after downloading my airtel app, I have to click in the box showing surprise offer to get 30 GB data for 3 months for Postpaid users & stated that immediately i will get a confirmation text message.

But it was not so. When i spoke to the customer care, they were telling it is not applicable for me. They told to send sms to 121 by typing SURPRISE. I did so immediately i got a message "sorry currently no offier is available for your mobile"

Why these big corporate companies to fool people for getting publicity

I will take it up further if this is not activated to me

mobile no:[protected]

Was this information helpful?

No (0)

Yes (0)

Jun 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 02, 2017

Airtel Customer Care's response Dear Mr. Balasubramanian,

This is with reference to your post dated 28 April 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd