[Resolved]  Airtel — unable to change existing dth subscription pack

I have put in a request to change my current subscription package into the one with all the selected channels i wish to watch on 09-02-19 via sms (Customer id: [protected]). I contacted the customer care several times but did not get any satisfactory results. It was not possible to confirm the selected pack via the selfcare portal online or the myairtel app hence i had to use the qr code scanning method. It has been already over 48hrs and my service do not reflect any change as requested. Pls look into this matter and resolve the underlying issues asap.