[Resolved] Airtel — Unable to change my Broadband Plan since 1 month

praveenyadav2005

from Gurgaon, Haryana

Address:

Gurgaon, Haryana, 122002

AIRTEL RELATIONSHIP NO. [protected]

I raised plan change request to Airtel on 7.Feb.2017 since then the harassment has started. I made ample of calls to customer care for change of my existing plan every time they said sever is down but during my last transaction they clearly mentioned that I am not in there database and since then no service request number has been provided. I have emailed them for that also zero gravity response till date.
Today I called up again, the same response is there that we are helpless.
Email Id - nodal.[protected]@airtel.in is not working.

I have never expected such harassment from Airtel. Though I am paying regularly for the services on time.

Consumer Airtel has degraded there services that too in City like Gurgaon. I understand now there incompetency and strategy of harassment.

I will ensure to take this on social media too.

Thank You.

AIRTEL RELATIONSHIP NO. [protected]

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Apr 1, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 26 February 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd

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