[Resolved] Airtel — Unable to connect to Network After MNP

Arka Dhara

from Kolkata, West Bengal

Address:	Howrah, West Bengal, 711106
Website:	www.airtel.in

Hello,

I have opted for Porting my Number [protected] from Vodafone to Airtel. I had received my UPC and it got successfully processed on 20-May-2017. I received an sms saying my Porting will take place on 25-May-2017 at 00:11. Now after my previous network is gone and I insert the new Airtel 4G Sim card in my phone, I am not being able to make outgoing or incoming calls on the new sim(Nor even on the old sim). I am stuck without any network connection in my number. This is absolutely a nightmare and a situation that cannot be accepted.

I am even unable to proceed with my televerification. Please look into this urgently.

Regards,
Arka Dhara

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Jun 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 25, 2017

Airtel Customer Care's response Dear Customer(Arka Dhara),

This is with reference to your post, dated 25 May 2017 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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