Airtel — under trained customer care executive
Ipipeecee on Apr 5, 2018
My airtel 4g hotspot no is [protected]. I could not understand the data usage being shown in airtel app and called to understand the same. The executive, vivek, who attended the call, isn't only purely trained but rude and out and out has a bad behaviour. As per my plan 699, i get 8 gb per month and 2 gb per day. I couldn't understand the consolidated data amount shown. He informed me that 30 gb extra is being provided for 3 billing cycles. Previously, when it wasn't, in a regular billing cycling i could see the per day data added each day, i asked him, he said that it cannot be seen. I failed to make him understand that it could be seen without the free data that is being given to me. When i said him repeatedly that i cannot understand him, he said 'he is giving right information, it's my problem that i am not understanding'. I do not understand with what audacity he says that when he is under trained and fumbling!! For this attitude and a list of things i am mentioning below, i can sue airtel. This is just a reminder for that.
1. Your employees are badly trained and do not understand customer issues. I have repeatedly said that. If one is not comfortable in english, why don't you change the calls they receive, they should take calls in regional language. There is no harm in speaking in other languages, but any language they speak, please train them properly in a particular one.
2. Last month i complained about network issues, your engineer said me its device issue and asked me to change it. Unless i would have persisted that its network issue, you would not have worked on upgrading the network site. It was wrong information and it was trying to mislead the customer. Plus i had loss of work.
3. A customer has work and is not irate without reasons.
If i want i can send you a legal notice for misbehaving and harassment with the customer (Which you can check in your recorded calls) including loss of work of the customer.
[Apr 05, 2018] Airtel customer support has been notified about the posted complaint.
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