[Resolved] Airtel — Undue delay in resolving complaint

[Resolved] Airtel — Undue delay in resolving complaint — compensation

J Jagdip Vaishnav

Copy of mail sent to airtel, airtel openly fools consumer, Exploit consumer, do not adhere to business ethics Sir Complaint against airtel Mobile no -[protected] — I do not agree with your views. Issue remains unresolved since more then a 25 days [1]i have made calls outgoing or received incoming calls on whats app only, then why charged [2] airtel has charged on incoming calls made by airtel, received by me at usa, even mobile data is switched off [3] when app facility through wi fi is free where is the question of paying charges, even mobile data is switched off [4] how airtel can make unsolicited calls that too at midnight, harness consumer /customer [5] what about handset which fell down from my hand while receiving one of the call from airtel at midnight. [6] how airtel can activate international roaming facility on pre paid facility., without consumer/ customer consent [7] my mobile number was /is not [protected] as stated by you, please do not fool customer /consumer My alternative number is c/o[protected] I am not satisfied with your services Jagduti vaishnav Enior citizen 7696 canyon point ln San diago 92126 california Usa Contact — c/o[protected] [india] — Response from airtel Dear jagruti vaishnav, This is in reference to your communication to dot with the reference number pmopg/e/2017/0072673 dated 04th february 2017, wherein your concern is regarding balance deduction for the airtel mobile number [protected]. This is to apprise you that as per system validation adjustment has already been provided in your account for the above stated dispute. For details on tariff, visit http://www.airtel.in/mobile/prepaid/roaming/international Furthermore, please be assured that our system is flawless and there is no manual intervention. The software captures the details of the call that you make from or receive on your mobile or the data that you use and generates the charges accordingly. Moreover, we would like to inform you that international roaming service is default service activation on all airtel prepaid numbers. Monthly rental of rs.99 would be deducted from your main account balance once you latch on to the roaming network. Also, we tried contacting you on number [protected] but could not establish contact. Please be assured that it is our continuous endeavor to provide high quality service to the satisfaction of all our customers. If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible. Regards, Seep dutt Customer services Bharti airtel limited Was this information helpful? No (0) Yes (0)
May 14, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Feb 21, 2017 Updated by Jagdip Vaishnav Appeal from Non Resident Indian Sir Matter of Concern --Complaint against Airtel [Noida ] Ministry of Telecommunication & Telephone Regulatory Authority of India Protects Airtel, despite exploit, harass Consumer, do not pay compensation Mobile no -[protected] Airtel fools consumer by informing that they tried to contact but it is merely misguiding fooling .Complaint is pending since more then 25 days [protected][protected][protected][protected][protected]---- I am representing this issue since last 25 days before Telecom Ministry & TRAI however not getting satisfactory response. I am legal immigrant o[censored]S, has left India on January 18, 2017.Immediately after reaching at US, I started receiving messages from Airtel that i must refill, recharge otherwise services shall be discontinued.After that I started receiving calls on mobile all at midnight, threatening me on same issue. Once while i was fast a sleep, I received a call from Airtel, handset fell down from my hand, front cover got damaged, display went off. I have demanded new handset, no money What is my appeal [1] How Airtel can activate international roaming facility on pre paid facility without consumer consent, that too when consumer enters Indian Int Airport, has not left India [2] Whats App facility through wi fi is free, then too how Airtel can charge for incoming /outgoing calls[3] Such charges are levied even when mobile data is switched off. This is open exploitation, duping Consumers.Many Indian who have visited other countries on visitor visa have similar complaints, no response. Further to my complaints, I continuously receiving calls from Airtel, at day time, late night or early Morning hours.I am receiving call from mobile numbers -[protected] & [protected].I shall have to bear charges for Incoming calls Howlong such loot shall be allowed, how long consumers shall be exploited. Why Ministry & Trai do not take appropriate action without undue delay? 7696 Canyon Point Ln jagruti Vaishnav San Diago Senior Citizen 92126 California USA PS --C/O CONTACT[protected] Feb 22, 2017 Updated by Jagdip Vaishnav Above referred mail exposes Airtel 's corporate governance, standard of Business ethics, Customer relation. I repeat, Airtel can not activate by default international roaming on pre paid facility, how International roaming starts charging consumer when consumer is still within the Mumbai Int Airport.When mobile data is switched off. What right Airtel has to disturb consumer at late night hours, Airtel is bound to compensate for my handset Many Indian visitor have similar complaints, but since Airtel has no business ethics, ignores such genuine complaints Verified Support Feb 23, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 22 February 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Mar 13, 2017 Updated by Jagdip Vaishnav I am informed by Airtel that Airtel shall not compensate for mobile which got damaged while picking up handset when receiving call at midnight. I am informed by other 4 persons who are frequent fliers that Airtel activate international Roaming, start charging even though consumer is still within the Indian International Airport, so when consumer lands in India, for few hours, international roaming remains activated. why International roaming gets activated without consent of consumer, that too only for pre paid facility. When i was using what app through wi fi, where is the question of charging me ? then why i was charged, wh i was disturbed number of times even a midnight ? even mobile data was switched off, Airtel be instructed to adhere to Business ethics, customer service Jagruti Vaishnav Sandiago California USA
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