Airtel — unfair practice of airtel, for not giving prior intimation about international roaming renewal due date and time
Serilingampally, Andhra Pradesh, India
SaSandy21542064 on May 27, 2019
This regarding airtel's unfair practice of activating (My post paid mobile connection customer id : [protected]) and auto renewing international roaming process, when i asked the customer care about activating international roaming, they said there is no specific request needed to activate from the country of travel, it will get activated as soon i reach the traveling country (Bahrain via muscat), so based on the travel plan (24th april till 4th may), i was suggested a 10 days pack, which in the email i received in general mentioned it will get auto renewed after 10 days (But didn't specific which country timezone it will consider), to my surprise i didn't get any prior intimation from airtel on when the auto renewal is due, and the auto renewal happened without my knowledge, since i'am not aware when the auto renewal happened, while i was travelling from transit countries and the time zone are different, as a customer i should be made aware when the auto renewal is due (Exact date and time or time left before auto renewal kicks in), so that i can take necessary action to deactivate, in this case i was denied the opportunity since everything happened without my knowledge and prior intimation.
Its unfair practice of airtel for not giving clear and prior intimation of the upcoming auto renewals for international roaming packages, i had a bill shock for supposedly (According to airtel) crossing couple of hours after auto renewal due date and time (Which i was not aware of).
[May 27, 2019] Airtel customer support has been notified about the posted complaint.
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