Airtel — unfair practice of airtel, for not giving prior intimation about international roaming renewal due date and time

 
3 Reviews
Serilingampally, Andhra Pradesh, India
 Sandy21542064 on May 27, 2019
This regarding airtel's unfair practice of activating (My post paid mobile connection customer id : [protected]) and auto renewing international roaming process, when i asked the customer care about activating international roaming, they said there is no specific request needed to activate from the country of travel, it will get activated as soon i reach the traveling country (Bahrain via muscat), so based on the travel plan (24th april till 4th may), i was suggested a 10 days pack, which in the email i received in general mentioned it will get auto renewed after 10 days (But didn't specific which country timezone it will consider), to my surprise i didn't get any prior intimation from airtel on when the auto renewal is due, and the auto renewal happened without my knowledge, since i'am not aware when the auto renewal happened, while i was travelling from transit countries and the time zone are different, as a customer i should be made aware when the auto renewal is due (Exact date and time or time left before auto renewal kicks in), so that i can take necessary action to deactivate, in this case i was denied the opportunity since everything happened without my knowledge and prior intimation.

Its unfair practice of airtel for not giving clear and prior intimation of the upcoming auto renewals for international roaming packages, i had a bill shock for supposedly (According to airtel) crossing couple of hours after auto renewal due date and time (Which i was not aware of).

Complaint Status


[May 27, 2019] Airtel customer support has been notified about the posted complaint.
Updated by Sandy21542064, May 30, 2019
I got a call from Airtel appellate and it was disappointing to say the least, the customer service executive had NO answers as to why there was NO message to the customer on when the IR plan got activated, and when it is due for renewal, without the customer being informed, its common sense on how would a customer make an informed decision about when to deactivate the IR plan before the due date ?, looks like Airtel wanted to create exactly such an ambiguity in their service and make money out of this. Its not surprising there are many other victims of IR ambiguity of Airtel's unfair service and there is NO resolution from Airtel.
Updated by Sandy21542064, May 30, 2019
I also didn't receive any unique appeal number from Airtel appellate, according to below TRAI regulations they should be providing one to me.

"The Secretariat of Appellate Authority shall register the appeal, acknowledge
the appeal with a unique appeal number and forward (within 3 days), the
appeal to the service provider for its reply (within 7 days)."
Complaint comments  2 Comments     Updated: Share0Tweet0

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Comments

Complain Registred by me for B001 code of my AIRTEL connection on 13.05.2019. Still not attended as on 22.05.2019. They used to respond to my mail every time giving 72 hours time. Everybody cheated like this to file in Consumer Court and ask for the Componsation to teach AIRTEL a lesson. The worst service I have never faced ever.
I got a call from Airtel appellate and it was disappointing to say the least, the customer service executive had no answers to why there was NO message to me as a customer on when the International Roaming plan got activated, and when (date and time) it is due for renewal, without the customer being informed, its common sense on how would a customer make an informed decision about when to deactivate the IR plan ?, looks like Airtel wanted to create exactly such an ambiguity in their service and make money out of this. Its not surprising there are many other victims of IR ambiguity of Airtel's unfair service and since there is NO resolution from Airtel.

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    Airtel - unfair practice of airtel, for not giving prior intimation about international roaming renewal due date and time