[Resolved] Airtel — Unnecessary Services getting repeatedly getting activated on my prepaid number [protected]

pratcha

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411057

Dear Sir/Madam,
Since past one month, unnecessary services are getting activated on my airtel prepaid number: [protected]. I have lost huge amount of my main balance. Even after deactivating the services, whenever I recharge my account, the services get automatically renewed and again i get charged for that.
Yesterday I complained by calling customer care, and they too did the same, i.e, deactivating the services from their side.
I was also told that these services are being activated and renewed from my side, which is absolutely false.
However, today again services worth Rs.160 have been renewed on my number which is deducted from my account.
Attaching all the snapshots for your reference.

Kindly address this issue on priority. I would like to get back all my lost balance, if not I would not hesitate to escalate this issue further to the highest hierarchy.

Looking for your kind cooperation.
Regards,
Prateek Chawda

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Dec 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

Airtel Customer Care's response Dear Mr. Chawda,

This is with reference to your post dated 24 November 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Nov 28, 2016

Airtel Customer Care's response Dear Mr. Chawda,

This is with reference to your post dated 24 November 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd