[Resolved]  Airtel — Unprofessional services

Address:	Raigad, Maharashtra, 410210
Website:	www.airtel.in

Hi,

Mobile number - [protected]
Relationship number [protected]

I am currently using above Airtel post-paid number, Kindly note that during may bill period 07th April to 07th May 2017 my data connection has been disconnected by Airtel, when I called Airtel customer care for the same as details below,

Call 01 : As they said, Airtel customer care executive raised complaint for the same & assure that concern department will resolve your issue within 48hrs (Note:- same time in My Airtel App showing 10 GB data is pending / balance to use)
Call 02 : Airtel customer care executive explain the resolution of above complaint is ‘’all data (13 GB) has been consumed & you don’t have data balance in your account’’ (Note: how can Airtel can show uses of 10 GB data within 1 day).
: When I asked details of data uses, Airtel customer care executive answer me that they don’t have any details & ask me to wait till generate the bill. (Note – during the conversation I have informed your executive that I need that bill with proper data uses details & if that bill is not showing properly then I will not pay single amount against billing amount)
Call 03 : Once again I have called Airtel customer care to know about my bill generate / issue time, Mr. Dheeraj (Airtel customer care executive) was there on other side & when I discus my problem with him then he have suggest me to change the current plan. During our telephonic conversation Mr. Dheeraj advised me that following benefit - no need to pay extra charges for new plan changes, I can use 4gb data, Airtel data offer (10 GB @ 100 RS per month ) will be continued without any changes.
Call 04 : Airtel data offer (10 GB @ 100 RS per month) has been disconnected & as usual once again I called Airtel customer care & answer was from Airtel executive is “That Airtel data offer plan will be discontinued automatically if you change your plan & we are unable to help you on the same’’ (Note : I lost 10GB data offer because of Airtel executive wrong information)
Call 05 : Received Airtel Bill on 10th May 2017 & that bill was not showing proper details of my data uses. Again I have called Airtel customer care to know my bill details, Ms. Anmol was there & I explained her again all above matter. As usual she apologise & not able to help on the same. After long conversation she transferred my call to Supervisor Mr. Sandip Dep & same time he also not able give proper data uses details or wave of my billing charges. When I was not happy with his answers he have raised complaint to higher authority & assure that within 3 days I will get a call from that concern department with proper solution.
Call 05 : After 5 days I again called to Airtel customer care to know my above complaint & Airtel executive answer me that Mr. Sandip was not on the floor & you will get call within 30 minutes
Call 06 : No call from Mr. Sandip so again called Airtel customer care & this time executive have different answer that Mr. Sandip has gone for lunch so you will receive call within next 30 minutes
: After 15 minutes I received call from Mr. Sandip so I have asked him about my compliant which he had raised to higher authority but answers from Mr. Sandip is very disappointing which is 1 - If higher authority found that complaint is not genuine, then they will not call you or inform you about the same 2 - Mr. Sandip don’t have authority to follow up with that higher authority 3 - Airtel customer care are unable to give you proper data uses details or wave of my billing amount. 4 – Please send email to customer care & only they can help you on the same.

During my last call with Mr. Sandip Dep, while I am complaining above situation which I am suffering from last month & at the same time of our conversation he was laughing on me which is unprofessional, when I have showed some anger on him then he was like i[censored] talk rudely with me then am not gonna help u or listen your complain also he will disconnect the call & next time I will not get help from his side. He don’t have any idea how to talk with a customer.